TrailBound Support

We usually reply within two business days.

Common questions

How do I delete my account?

In the app: Profile tab → Delete Account. Without the app: see Delete your account.

How do I report or block someone?

Open their profile and tap the menu in the top-right to Report or Block. Messages, rides, trails, and groups also have a Report option. Blocked users cannot message you or send friend requests. You can unblock people under Profile → Privacy → Blocked Users. We review reports within 24 hours.

Does the app work offline?

TrailBound needs an internet connection to browse trails, rides, groups, and chat. Recently loaded content may still display, and ride recording keeps working without a signal because tracks are saved on your device and synced when you are back online.

Why did my ride recording stop when the screen was off?

Recording is designed to continue with the screen off. On Android, make sure battery optimization is turned off for TrailBound (Settings → Apps → TrailBound → Battery → Unrestricted) and that location permission is set to "Allow all the time" or "While using the app" with the recording notification visible. On iOS, set location to "Always" or accept the prompt to continue in the background.

I am not getting notifications

Check Profile → Notifications in the app, then your phone's notification settings for TrailBound. On Android also confirm the "Rides", "Messages", and "Social" channels are enabled.

How do I change my username or photo?

Profile tab → Edit Profile. Usernames are 3 to 20 characters: lowercase letters, numbers, and underscores.

Still stuck? Email support